What makes my time on Metro unique?

In the 3 years I’ve worked on Metro,

  • The team has grown to 10 designers and shrunk to just me.

  • I’ve spent time building & establishing new relationships with product & engineering.

  • While working on other T-Mobile products, I oversee Metro and am available for consultation & review as the subject matter expert.

Owning the brand as lead designer & subject matter expert

Key skills

My role

How I’ve learned

Account Dashboard

This was my first project on Metro, and I in the process I learned Metro basics.

  • Existing process (or lack of)

  • Design system & how to work with an incomplete, paused, (and later) WIP Design System

  • Accessibility

  • How we work with Product

 

Support

Support was the first project I got to take from start to finish, so I got the opportunity to take a deeper dive into learning, as well as drive strategy.

  • User research

  • Competitors

  • Customers

  • Data (Adobe Analytics, Quantum Metric, DVOC surveys)

  • Customer Care

How I’ve mentored

Designers

My growth working with other designers has been a journey from onboarding, to delegating, to mentoring.

I view this distinction as a journey from sharing resources, to assigning & reviewing work, to creating a dynamic design culture.

Mentoring a designer looks like

  • Extending support at a holistic design level.

  • Meeting the designers where they are at

  • Taking feedback & creating new process

  • Scheduling reviews & workshops

  • Creating a culture where designers learn from & support each other

  • Fun & engaging design activities

  • Discussing design trends & learnings separate from work